Job Description
- Maintain solid customer relationships by handling questions and complaints with speed and professionalism.
- Process customer orders
- Active collaboration with product specialists by assisting and advising on product alternatives where suitable and applicable
- Maintain contact with other departments to ensure customer requirements are fulfilled
- Provide accurate, valid, and relevant information on delivery times and stock situation to customers
- Manage backorders by collaborating with internal departments to ensure customers receive lenses in a timely manner
- Process invoices and credit orders for customers, process and oversee the management of products that are returned (RMA and RGA)
- Provide Certificates of Origin and other required documentation (export or otherwise) to customers
- Ensure audit compliance by reviewing, filing and managing all documents
- Ensure export documents are received and archived
- When necessary, act as support to the Customer Data Steward team by creating and maintaining customer accounts and ensuring prices are controlled
- When necessary, act as support to the Customer Data Steward team by creating and maintaining doctor accounts and ensuring the doctors are linked to the correct account and products
- Follow communication procedures, guidelines, and policies
- Invoice marketing materials and cross charge to internal cost centers as required
- Train new hires on Customer Service processes
- Active review of daily work to streamline and improve processes
- Participate in Customer Service projects as required
- Assist with answering and forwarding incoming phone calls, upon the Supervisor’s request
Your profile
- Completed administrative/commercial education (or similar)
- Working experience within a Customer Service department, preferably within an international organization is preferred
- Very good English skills - both spoken and written. French and/or German skills are preferred. Every other language is a plus
- Proficient computer and MS Office skills
- Stress resistant, reliable and flexible personality with very good communication skills
- Open minded as well as service oriented with excellent problem-solving skills
- Experience in Oracle Cloud Applications or Oracle ERP is a plus
The right decision: working at STAAR Surgical
STAAR Surgical offers you the ideal environment to develop your career and to progress professionally and personally, within a multicultural and international company. We also offer the following benefits:
- 40 working hours a week
- Modern working spaces
- Minimum 25 days of vacations
- Modern cafeteria spaces
- Training and development plans
- Free parking spaces as well as very good connections to public transportation
- Regular social company events such as summer party/winter party
If you want to contribute to the Evolution in visual freedom™ and become part of our passionate team, send us your full application.
For more information, please reach out to Susanne Marti, Recruiting Consultant (032 332 88 88) or visit us online at www.staar.com